Washing Machine broke after only 3 years
Jim Ham.
11/30/2019
Washing Machine won't spin/drain. Replaced the Lock Switch for $60 and still not working. Machine fills with water and agitates but won't spin/drain - something just hums.
Originally posted on Whirlpool.com
No, I do not recommend this product
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GARBAGE
Ex-Customer!
8/12/2019
New-ish washer just out of warranty sounds like a large jet taking off. Paid too much for this thing and Whirlpool won't do anything about it (I already talked with their "customer support" dept.)
If I could rate this pie e of garbage lower than a 1 I would.
SHAME on you Whirlpool !!!
Best to steer clear of this company. They make cheaply made products and don't care that they are selling snake oil to unsuspecting consumers.
Time to shop Maytag !
Originally posted on Whirlpool.com
No, I do not recommend this product
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Needs replacing in ONLY 4 years.
MeeToo
8/5/2019
My husband & I are the only ones using this washer and it has gone bad in only four years of light usage. It makes a loud noise like an jet plane during spin, etc. VERY displeased with this unit. I am greatly disappointed to be faced with replacing it after such a short time.
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
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washer
mystery
6/15/2019
washer waited until warranty expired .Now it is washer is stuck on wash loop. Will not go through cycles and resetting by unplugging it did not help. Not very happy.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Biggest piece of junk
Sedge1977
6/2/2019
Bought dec 2018, broke March of 2019, whirlpool sent repairman for free to change out the motor which was very nice of them, fast forward 9 weeks n it's broken again doing the same thing. Good customer service, I just bought a piece of junk model
Originally posted on Whirlpool.com
No, I do not recommend this product
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Rusting Lid
Captjohn
4/26/2019
I bought this washer about three years ago and not very with the quality of its
construction. The lid by the hinges is rusting away. I have a lot of experience with Whirlpool, as I did appliance service for many years. I remember in the past, this was porcelain coated. Even the console is looking pretty bad. I feel the machine is going to fall apart before it has a mechanical problem.
I look forward to your reply.
John
Originally posted on Whirlpool.com
No, I do not recommend this product
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Good price very pleased with washer
Jon henry likes good golf
1/25/2019
We bought this about 5 weeks ago we are pleased it's quiet I could be happier
Originally posted on Whirlpool.com
Yes, I recommend this product
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Junk
Dont
1/14/2019
See review of dryer meant for washer, washer pumped burned out in two and a half years
Originally posted on Whirlpool.com
No, I do not recommend this product
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It's a no for me
in Tupelo
1/4/2019
After 3 years, I'm having to replace. Would not recommend.
Originally posted on Whirlpool.com
No, I do not recommend this product
Need new washer
SSmith0120
1/3/2019
Bought about 2 1/2 years ago. Do about 2 loads a week Quit working. It took me a year and a half to pay for my set. I payed about $2000.00 for my washer/dryer set. Dryer is still fi f but my washer stopped working about a month ago. I can't afford to buy another one at this time. The one I had before this set was over 13 yrs old and worked great untill it stopped. I really need my washer fixed or replaced by Whirlpool. A washer should not stop working in this amount of time. Please help.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Terrible
JasoninNY12
11/27/2018
Bought this two years ago and the bearing are already bad. Spin cycle sounds like a jet plane taking off. Will never buy whirlpool again.
Originally posted on Whirlpool.com
No, I do not recommend this product
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fantastic washer
Juno Beach
11/5/2018
i've had this for about 2 months. It does a great job. Quiet and easy to use. I read the manual to learn how to use it and if you follow the instructions it works great. It's quiet, has no vibrations, uses less water than my old one. It does work totally different from my old one and I had to get used to it; but now it is fantastic to use.;
Originally posted on Whirlpool.com
Yes, I recommend this product
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I dont recommend
Jewelz111
11/4/2018
Ive had this washer a month , I am so unhappy with it . The basket sits low and the The whole basket sways very easy like its only suspended on a few springs, If I put my hand in I can reach between basket and side and touch the inside sides of the washer itself ( does that seem right ?) The auto sensor clicks on, off, on, off, about 20 times per load making it take over an hour to do what my old washer did in 30 min. If by chance your load should become unbalanced OMG the noise of the basket slamming so hard against the sides, sounds like explosions! (where is the sensor that makes it stop ?) I was sure it was going to knock a hole right through or leave huge dents until I could shut it down. Thank God I didn't step out for the mail when it happened. I think possible my new washer is defective because I cant imagine a design being this faulty and problematic. I dont think any washer should lock on fill because my last washer lost a sensor and would overflow, I would catch it just in time because I could see it was going too high, this washer would flood the room before you could even catch it because it locks closed, that is a bad design ... most people want to know where the water is at any given time to check that all is working as should be ... Too many sensors means too many things can go bad. All around I have nothing good to say , has a strong spin and cleans the clothing but far too many downsides as any new washer should do that
Originally posted on Whirlpool.com
No, I do not recommend this product
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So far so good
bishoplk
10/19/2018
Bought this washer 4 days ago. Have used it a couple of times. My only complaint so far is the amount of time it takes to wash cloths. Over an hour for a normal load. Otherwise, I am happy with the washing machine
Originally posted on Whirlpool.com
Yes, I recommend this product
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So far so goood
ddreif
10/11/2018
Just had a few weeks, so far so good, looks to be i will like
Originally posted on Whirlpool.com
Yes, I recommend this product
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3 years old and it need replacement.
roseannesullivan
10/10/2018
First, I hate HE washers, but the industry refuses to respond to customer dissatisfaction and return to the designs of the past, which actually cleaned clothes, had options we need, and were convenient to use. This machine had no soak cycle and was noisy. Second, call me naive but I expect a $1000 washer to last more than three years. The transmission needs replacement, and with parts and labor of $500, the repair will cost $29 less than buying a new machine.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Bad purchase
AngryNC
9/12/2018
Purchased 8/25/18. Delivered to me on 9/1. Didn't need to use it until 9/10. Noticed clothes were DRIPPING wet when it was done. 2nd wash, I went back over owner's guide and changed the cycle settings. I still had to "ring" out excess water before putting clothes in the dryer. Today (3rd wash) I added softener and 1 Rinse, it didn't add the softener AND it kept rinsing. I had to cancel it at the beginning of the 3rd rinse?? Also, the agitator never moved during the "wash" cycle. I figured my clothes were just soaking before the wash actually started. So, I payed a bit more attention and listened. The washer was still for what seemed forever, then when it moved again, it was draining the water out. Agitator never moved. I've had to use the spin/drain feature twice on this 3rd load and my clothes are still dripping wet. I'll have to take my clothes to my mother's to use her washer because my BRAND NEW washer hasn't cleaned/actually washed anything. I'm very upset and frustrated right now. I got rid of my WORKING 11+ yr old Frigidaire washer because I needed a new dryer and I wanted my appliances to match. Rated the value at a 1 because it doesn't work properly, so it doesn't matter how much or little I paid for it.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Features lacking
JimmyL
8/28/2018
It came with the house, so I had no choice in selection. I don't like not having control over water level. I don't like not being able to open the lid while filling. Auto sensing water level is a good concept, but I want to be able to look to make sure it's filling to my satisfaction. I can understand it for spin cycle of course. Washer gets confused if I forget to turn on the water. Just makes a buzzing sound until I reset it by holding the Start button for more than 3 seconds and then I need to start over
Originally posted on Whirlpool.com
No, I do not recommend this product
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Washer Basket sagging after 4 months
ALGuy
8/13/2018
At first this machine was great. Then one day we noticed the washer basket hanging about 5 inches from the top while doing a rather typical load of laundry. Repair guy says it's normal - I say that's crazy, and there's obviously something wrong. Would never buy Whirlpool again.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Stuck on a cycle
Poppy90
7/23/2018
Bought 3 years ago
Do about 2 loads a week
Quit working
Originally posted on Whirlpool.com
No, I do not recommend this product
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23 months dead... quality?
henry francisco
6/19/2018
After less than 2 years of normal use this washer just gave out - a very large noise was heard coming from it and now after paying a service technician to see the problem - it has been discovered it is the water inlet valve that needs replacing. They are quoting me $300 to fix this. I assumed that buying a "premium" washer from a trusted brand like whirlpool would get me a product that lasted a little bit longer than this. Hopefully there is a better option out there for me.
Originally posted on Whirlpool.com
No, I do not recommend this product
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poor design, didn't even last 2 years
rayjon
5/29/2018
18 months and the top bearing in the drive unit went bad, 250$ in parts, as the 5$ bearing is not replaceable.. extremely poor design, for the price of this washer it should last more than 18 months...
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love it
Rosie64
3/21/2018
I'm glad I bought this one my first washer wasn't any good
Originally posted on Whirlpool.com
Yes, I recommend this product
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too soon to be serviced
kerk
1/30/2018
it was serviced in the first year changing the agitator and now after 2 years i'm out of warranty it makes such a big noise while spinning that i can only start it right before i go out of my house I can fix it for for couple hudred dollars
Originally posted on Whirlpool.com
No, I do not recommend this product
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Don't recommend this washer!
amberc
1/8/2018
Bought this washer with a 5 year warranty from home depot and a little over a year later the washer wouldn't finish the wash cycle. The washer would stop at wash and not drain and spin out. After hours of being on the phone and transferred to several people i finally was able to schedule an appointment for someone to come service. A part had to be ordered, the part was replaced it worked for one wash and now is now working. AGAIN i'm trying to get someone to come fix it... been over a month without a washer, not happy about it and wouldn't recommend it to anyone!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Washer to be replaced after only 2 years
Bodaman
1/4/2018
I purchased this washing machine 2 years ago after reading all of the positive reviews on this washer. Last week the spin cycle stopped working so the washer would not drain. We had a service repair person look at it and the prognosis was a blown transmission with a recommendation of a new washing machine. I called the Whirlpool service center to ask a representative how this could happen after only 2 years. After almost 1 hour waiting on hold, I was able to speak with someone but they could not explain how this could happen. Since I have no idea what the issue is, I cannot recommend this machine and will avoid buying Whirlpool products in the future.
Originally posted on Whirlpool.com
No, I do not recommend this product
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update to: not good after 2 years
Shopper from niskayuna
11/19/2017
Problem with washer was the fill valve. Technician replaced it, and now the washer is back to working great again. (turns out, if washer does not fill in a certain amount of time, washer automatically drains itself) This review is an update to my review of two months ago. This a good value washer for the price.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Good value
Nanny024
11/8/2017
We were in a pinch...bought it last minute. Best decision we've made in a long time. Works, looks great.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great machine
kyle1234
11/7/2017
So far we have used this multiple times a day with no issues. Great brand!
Originally posted on Whirlpool.com
Yes, I recommend this product
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new washer/dryer
dhad4656
10/17/2017
Purchased from local dealer, happy thus far during first month
Originally posted on Whirlpool.com
Yes, I recommend this product
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Not good after 2 years
9/6/2017
Wow - I see other reviewers have had the exact same problem that I am having after two years of use: washer stops dead at the wash setting - water is drained, but clothes are very wet - have not spun. The lock button is off, as though the cycle finished. If I manually clear that cycle with the cancel button, and then choose the rinse/spin cycle, the washer will rinse and then spin the clothes and finish. But that is terrible that the user has to step in manually to get the clothes rinsed and spun. I am so disappointed - the washer had worked very well up until this point. (although it is very noisy.) This washer is at a vacation home, so the usage has been light. And yes, we keep the heat on at the vacation home during the winter, and our plumber puts antifreeze in it anyway, just in case the heat ever goes off when we are not there so that the small bit of water that stays inside the washer does not freeze. But the heat has not been off during these two years, (have heat monitoring sensor for house) so freezing did not happen. If anyone finds out what the fix is, and the cost to fix this problem, I would like to see an update here in the reviews. There is not a Whirlpool authorized repair person close by, so it will most likely cost a small fortune just for them to make a trip to diagnose the problem. Then who knows what the cost to repair might be. I hesitate to put any more money into this washer. This is the first time that I have had a problem with a Whirlpool product. At my primary residence, I have a refrigerator that is 18 years old, a dishwasher that is 15 years old, and a dryer that is 3 years old - all without any issues whatsoever and all are still going strong. (Probably just jinxed myself.) I cannot stress enough how disappointed I am with this Whirlpool washer!!!
Originally posted on Whirlpool.com
No, I do not recommend this product
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not effecient if it drains the water before it starts washin
Marylou
8/4/2017
every time I start the wash and get distracted, with the lid open, it drains. Even if I walked away to get more clothes, when I get back it is draining. doesn't matter if I push pause or not, it just drains and wastes water and soap... Last Whirlpool I will buy
Originally posted on Whirlpool.com
No, I do not recommend this product
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Short Life
7/23/2017
After a couple of years it quit working. Worked great until then. Now it starts filling with water, gets partially full, stops filling, drains the water and then it just stops. Nothing, nada, zilch. Very disappointed to say the least! We got almost 20 years out of our last washing machine and that is what I expected to get from this one. My next washing machine will NOT be one of these if 2 years is all they are good for.
Originally posted on Whirlpool.com
No, I do not recommend this product
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sensor bad after two years???
Star mom
7/10/2017
I've had the washer for only two years. Recently it washes then not sure if it drains but when I come back the wash light is still on ...wait 30 mins to see if it's going in a cycle but no. The clothes are wet wet, distribute them and then have to reset for the rinse/spin cycle. Depending on what articles washing I might have to spin again. If it's a sensor does anyone know what that's going to cost to replace? I gave it a 4 because it had worked well but now I'm seeing a 1-2 so frustrating!
Originally posted on Whirlpool.com
Yes, I recommend this product
Worthless
Jill J
5/30/2017
I bought this almost a year ago and was worst decision. This washer does not clean, clothes come out still dirty. The auto sensor for water shouldn't even be an option. Even using the heavy duty cycle for every wash it doesn't make a difference. My husband works construction so we have a lot of dirty clothes to wash on a regular basis. You need water, soap and an agitator, that's it. This machine doesn't fully agitate, almost like it's on delicate cycle all the time. I can't believe this product was ever sold. Now I'm stuck with it until I can afford to replace it.
Originally posted on Whirlpool.com
No, I do not recommend this product
Excellent value
5/10/2017
Needed a washer for another home we have. Excellent machine for the money. Didn't want to spend a lot as this was for a seasonal use home
Originally posted on Whirlpool.com
Yes, I recommend this product
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Ugg
5/10/2017
It doesn't wash correctly you have to repeat to get soap out has ruined many white outfits
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love 'n it
4/25/2017
Love having a cycle for what ever I need to wash. CLEAN loads every time and really saves on water useage.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great washing machine
4/18/2017
Does a good job and is quiet.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Works great
4/18/2017
My old washer died and I was hesitant about some of the new features but it turned out great. Still not sure I like the locking part but I understand the safety issue and you can work around it on this model.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Nice machine
4/12/2017
Works as specified. A little loud but does what it needs to do
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love it!
4/12/2017
Quiet & really gets clothes thoroughly cleaned.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Not what I expected.
3/28/2017
Not happy with this purchase. Clothes do not always come a clean as I would like. Guess I am just used to my last whirlpool which had a center agitator.
Originally posted on Whirlpool.com
No, I do not recommend this product
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I think this washer is awesome!
iwalk2work
3/28/2017
Cleans my clothes very well, very happy with my purchasr!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love it!
3/26/2017
Does a wonderful job and I love that I am saving water.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Simple To Use
SLASH
3/20/2017
Very quiet machine, does an excellent job...
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love the washer big and quiet
3/16/2017
love it
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love the size
2/28/2017
I love the size of the washer, the only thing I don't like is that I cant leave the lid up while the water fills up. I like to add water, the detergent prior to putting in my clothes, but with this I have to add my clothes before water fills up. I like the 2 rinse cycles....overall I am enjoying the new washer
Originally posted on Whirlpool.com
Yes, I recommend this product
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My New Washing Machine is doing the trick!
2/27/2017
Agitation stage seems very gentle but the clothes are much cleaner and come out smelling much fresher then with my old machine.
Originally posted on Whirlpool.com
Yes, I recommend this product
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NOT WHAT WE WERE EXPECTING!!!
FlipFlopKindaGirl
2/22/2017
WHEN, WE BOUGHT THIS WASHER, I TOLD, THE SALESMAN I NEEDED A DEEP WASHER, HE SHOWED US, THIS WASHER, I LOOKED INSIDE, I SAID YEA, THAT'S WHAT, I WANT! THEY DELIVERED IT! STARTED USING IT, IT'S SO NOISY, I WOULDN'T KNOW WHAT, TO EXPECT, IF, IT WAS TEARING UP, NEVER DRAINS ENOUGH WATER, IN THE TUB, THEN IF, YOU DON'T GET TO THE CLOTHES, RIGHT AWAY, THE SOFTNER DISPENSER, DRIPS DOWN ONTO THE AGITATOR AND GETS ON THE CLOTHES, ALSO, THE LOCK BUTTON DOESN'T WANT TO RELEASE, SOME OF THE TIME, SO, YOU HAVE TO KEEP MESSING WITH IT, TO GET IT TO OPEN! NOT AT ALL WHAT, WE WAS EXPECTING, BECAUSE, WE'VE HAD WHIRLPOOL WASHERS AND DRYERS BEFORE, WE REALLY LIKED! ANOTHER THING IS, ONCE YOU START IT, YOU CAN'T, REALLY STOP THE CYCLE, IF, YOU DECIDE, YOU WANT TO WAIT, TIL LATER, TO WASH!
Originally posted on Whirlpool.com
No, I do not recommend this product
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